This is an important message from the Hart County Water and Sewer Authority
We understand this situation may be inconvenient, and we appreciate your patience as we work to protect the safety of your drinking water.
Due to a loss of water pressure in part of our distribution system, a Boil Water Advisory is now in effect for affected customers.
As a precaution, please boil all water used for drinking, cooking, making ice, brushing your teeth, and preparing infant formula. Bring the water to a rolling boil for at least one minute, then allow it to cool before use. Bottled water may also be used as an alternative.
Our crews are working as quickly as possible to restore normal system conditions. Once repairs are complete, we will collect water samples and conduct laboratory testing to confirm that the water is safe to drink. The advisory will remain in effect until testing verifies that all drinking water standards have been met.
We will notify all affected customers as soon as the Boil Water Advisory has been lifted.
If you have any questions or need additional information, please contact the Hart County Water and Sewer Authority office.
Thank you for your understanding, patience, and cooperation as we work to resolve this issue safely.
UPDATE:
The damaged section has been repaired. Crews are actively purging air from the system to restore pressure and move water into the affected service area. This phase can take some time as air pockets are removed and the distribution system stabilizes. We are monitoring system pressures closely and will provide another update as restoration progresses.
NOTICE:
During the current water outage and boil water advisory, we ask all customers to conserve water as much as possible. Please use water only for essential purposes, postpone outdoor watering, vehicle washing, and other non-essential activities, and follow the boil water advisory for drinking, cooking, brushing teeth, and food preparation.
Your efforts to reduce water use will help our system recover more quickly and ensure adequate water is available for essential needs and emergency services. We appreciate your patience and cooperation as crews work to restore normal operations.
Thank you for doing your part to help our community.
UPDATE: JULY 14TH 2026
During the current water outage and boil water advisory, we ask all customers to conserve water as much as possible. Please use water only for essential purposes, postpone outdoor watering, vehicle washing, and other non-essential activities, and follow the boil water advisory for drinking, cooking, brushing teeth, and food preparation.
Your efforts to reduce water use will help our system recover more quickly and ensure adequate water is available for essential needs and emergency services. We appreciate your patience and cooperation as crews work to restore normal operations.
Thank you for doing your part to help our community.
UPDATE: JULY 14TH 2026 - 4:30 PM
Today, we successfully connected the City of Lavonia's 2-million-gallon ground storage tank to its clearwell and have begun pumping water into the affected areas. As a result, service has now been restored to some areas that have been without water since Sunday.
Air is continuing to be purged from the transmission system and is being pushed toward the highest point in the system at the Airline tank. We expect to begin refilling the Airline tank shortly, which will be a significant milestone in returning the system to normal operation.
I will remain on site throughout the evening and overnight with City of Lavonia personnel, DCCM engineers, and EMI personnel to closely monitor the system and make any operational adjustments that may be necessary.
If we continue on our current trajectory, we are optimistic that the system will return to a stable operating condition soon. The next 12 hours will be critical as we continue restoring storage levels and normal system pressures.
I will continue to keep you updated as conditions change.
Thank You, Charles Cawthon
